Refund and Cancellation Policy

Applies to: Purchases made directly on supacharge.me or within Supacharge's own checkout flows (not third-party stores).

1) Overview

• Supacharge provides a complete trial experience before purchase.
• Because the trial allows you to evaluate features, all sales are final.
• By completing a purchase, you confirm the trial was sufficient and waive post-purchase refunds, to the extent permitted by law.

2)Refund Rule

• Payments for digital access, mock tests, e-notes/e-books, and any Pro or add-on plans are non-refundable and non-transferable once access is granted to your account.
• No partial, pro-rata, or "unused time" refunds.
• Coupons, credits, and promotional pricing are not redeemable for cash.

3) Narrow Exceptions (required by law or clear billing errors)

Supacharge may process a refund only in these cases:

1. Duplicate charge for the same order.
2. Unauthorized/fraudulent charge confirmed by our payment partner.
3. Non-delivery caused by Supacharge where access was never provisioned and we cannot remedy after you notify us and cooperate in troubleshooting.
4. Other statutory rights that cannot be waived under applicable law.

If approved, refunds are issued to the original payment method only.

4) Trial and Access Start

• The trial provides functional access to evaluate the service. Features in trial may be limited by time or volume.
• A purchase is considered "delivered" when your account is upgraded or content becomes accessible. Delivery can occur instantly after payment authorization.
• Network, device, or compatibility issues on your side do not qualify for a refund. We provide basic troubleshooting.

5) Subscriptions and Renewals (if used)

• You can cancel future renewals anytime before the renewal date in your account settings.
• Past periods are not refundable once billed.
• On cancellation, access continues until the end of the paid term.

6) How to Request an Exception

If you believe you meet an exception in Section 3:

• Email [email protected] within 7 days of the charge.
• Include order ID, payment reference, screenshots, and a clear description.
• We may request additional verification to prevent abuse.

7) Processing Timelines

• If a refund is approved, we initiate it within 5–10 business days.
• Your bank or payment partner controls final posting times.
• GST, payment gateway fees, and currency conversion differences are non-refundable unless the full transaction is reversed for a clear error.

8) Chargebacks

• Opening a chargeback pauses your access.
• We contest unwarranted chargebacks with order logs, IP/device data, and delivery records.
• If a chargeback is resolved in our favor, access may be reinstated after settlement.

9) Third-Party Stores

Purchases through app stores or other platforms follow those platforms' refund rules. Contact the platform directly.

10) Abuse Prevention

We may limit trials, block repeated sign-ups, and revoke access for abuse, sharing of accounts, or policy violations.

11) Legal

• This Policy is governed by the laws of India. Courts at Hyderabad, Telangana have exclusive jurisdiction.
• If any part is held invalid, the remainder stays in effect.
• This Policy does not limit rights you have that cannot be waived under applicable law.

12) Changes

• We may update this Policy. The "Effective date" will reflect the latest version.
• Continued use after updates means you accept the changes.

Effective date: 11 October 2025